RETURN AND REFUND POLICY

At Gonza Shopping, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, we offer a straightforward refund and return policy to make your shopping experience hassle-free.

Refund Policy:

• Refunds will be issued for eligible items within 30 days of the purchase date.
• To qualify for a refund, the item must be unused, in its original packaging, and in the same condition as received.
• Refunds will be issued to the original payment method used during the purchase.
• Shipping charges are non-refundable unless the return is due to an error on our part.

Return Policy:

• To initiate a return, please contact us at gonzamarketug@gmail.com within 7 days of receiving your order. Please provide your order number and reason for the return.
• Once your return request is approved, we will provide you with a return shipping address.
• Customers are responsible for return shipping costs, except in cases where the return is due to a mistake on our part.
• Returned items must be securely packaged to prevent damage during transit.
• Once we receive the returned item and verify its condition, we will process your refund or exchange within 3-5 business days.

Exceptions:

• Certain items, such as perishable goods, personalized items, and gift cards, are not eligible for return or refund unless they arrive damaged or defective.
• Returns and refunds are not applicable for products that have been used, damaged by the customer, or are not in their original packaging.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately at gonzamarketug@gmail.com. Provide your order number and a description of the issue, along with any relevant photos.
• We will work with you to resolve the issue promptly, whether through a replacement, refund, or exchange.

By shopping with Gonza Shopping, you agree to abide by our refund and return policy outlined above. If you have any questions or concerns regarding our policy, please don't hesitate to contact us at gonzamarketug@gmail.com. We are committed to providing excellent customer service and ensuring your satisfaction with every purchase.

Thank you for choosing Gonza Shopping!

Gonza Shopping Team